Returns & Refunds

At VOTIVE, every piece is thoughtfully designed and crafted in small quantities using carefully sourced luxury fabrics. Many of our collections are made to order, ensuring each piece is created especially for you.

We hope you love your purchase. If you have any questions before ordering, we’re always happy to help you choose the right piece.

Made-to-Order Pieces

Many VOTIVE pieces are Made to Order and are handcrafted especially for you once your order has been placed.

As production begins specifically for your order, Made-to-Order pieces cannot be cancelled, returned or refunded unless they are faulty or not as described.

Made-to-Order products are clearly identified on the product page together with their estimated production lead time ranging from 14 -20 days.

Ready-to-Ship Pieces

Items that are in stock and available for immediate dispatch may be returned within 14 days of delivery.

To be eligible for a return, items must be:

• Unused, unworn and in perfect condition.
• Returned with all original packaging, including the dust bag and swing tags.
• Free from marks, fragrances, makeup or any other signs of wear.

Returns that do not meet these requirements may be refused and returned to the customer.

To request a return, please email hello@shopvotive.com with your order number. Once your return has been authorised, we will provide instructions for returning your item.

Unless an item is faulty or incorrect, customers are responsible for the cost of return postage.

Refunds

Once your return has been received and inspected, we’ll notify you by email.

Approved refunds will be processed to your original payment method within 5–10 working days. Original delivery charges are non-refundable unless your item was faulty or sent in error.

Faulty or Incorrect Items

We take great pride in the quality of every VOTIVE piece. If your order arrives damaged, faulty or incorrect, please contact us as soon as possible at hello@shopvotive.com, including your order number and photographs where possible.

Where appropriate, we will arrange a repair, replacement or refund in accordance with your statutory rights.

Exchanges

Due to the limited-edition nature of many VOTIVE collections, exchanges are subject to availability and cannot be guaranteed.

If you would like an alternative style or colour, please contact us and we will do our best to accommodate your request where possible.

Non-Returnable Items

Unless faulty or not as described, we are unable to accept returns on:

• Made-to-Order pieces.
• Custom or personalised items.
• Sample Sale and Final Sale items.

Contact

If you have any questions regarding your order, returns or refunds, please contact us at:

hello@shopvotive.com