Refund policy
Returns
At VOTIVE, each piece is crafted in small batches using carefully sourced luxury fabrics. If for any reason your purchase is not quite right, we are happy to assist with a return
Items may be returned within 14 days of delivery.
To be eligible for a return, products must be:
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Unused and in perfect condition
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Returned with all original packaging, including dust bag and tags
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Free from marks, fragrances, makeup or signs of wear
Returns that do not meet these conditions may be declined.
To request a return, please contact hello@shopvotive.com with your order number.
Once approved, you will receive instructions for returning your item.
Customers are responsible for return shipping costs, unless the item is faulty.
Refunds
Once your return has been received and inspected, we will confirm your refund by email.
Approved refunds will be issued to the original payment method within 5–10 working days. Original shipping costs are non-refundable.
Faulty Items
In the rare event your item arrives damaged or faulty, please contact us within 48 hours of delivery with photographs.
We will arrange a replacement, repair, or refund where appropriate.
Exchanges
Due to the limited-edition nature of our collections, exchanges cannot be guaranteed.
If you would prefer a different style, please return your item for a refund and place a new order.
Non-Returnable Items
We are unable to accept returns on:
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Custom or personalised items
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Final sale items including sample sale pieces
Contact
For any returns enquiries, please contact:
hello@shopvotive.com